Cancellation and Refund Policy
Cancellation and Refund
Order Cancellation
- Orders can only be canceled within 24 hours of the purchase.
- To request a cancellation, please contact us at refunds@nekocode.in along with the screenshot of the payment that shows the amount paid and the time of purchase.
- Cancellations that are requested after 24 hours of placing the order are subjected to partial refunds.
Refund Policy
- Full refunds are only applicable for the orders that are cancelled within the 24 hour window of cancellation.
- Refund requests must be made within 7 calendar days of cancelling the order.
- Customers must provide a valid proof when requesting a refund such as invoice of the order or screenshot of the payment along with the timestamp in case the invoice is not readily available.
- Approved refunds will be processed within 5-7 business days via the original payment method.
- Refund request will be denied if the screenshot of the payment is edited, modified or faked by making use of the inspect element in the browser.
- Learn about partial refunds here.
- Ideally, the refunds are credited in 10-12 business days. In case you have not received your refund, check the refund status in the Refund Tracker.
Delivery
We are committed to ensuring timely delivery of all orders. Please review our shipping and delivery terms:
Processing Time
Orders are processed within 1-3 business days after the payment confirmation.
Shipping Methods & Delivery Time
- Standard Shipping: 5-10 business days
- Express Shipping: 2-5 business days
Shipping Charges
For the Express Shipping, an extra shipping fee is applicable. Free shipping is available for Standard Shipping option.
Order Tracking
Once the order has been completed and is about to be handed over to the customer, they will receive the confirmation and the next required steps via email.
Delivery Issues
- If an order is delayed, please contact us at orders@nekocode.in with your order details.
- We are not responsible for delays caused by unforeseen circumstances (e.g., weather, strikes).
Contact Us
For any inquiries, support, or assistance, please reach out to us: